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Home  >> Latest Announcement >> What should I do if the signed goods are damaged?

What should I do if the signed goods are damaged?

Notes on goods receipt

1. Before signing for goods, check whether the outer packaging of the goods is intact, whether the box seal is intact, and whether there is a significant difference in weight

2. Regardless of whether the outer packaging is obviously damaged or torn, you must inspect the goods in front of the courier before signing for them, and make a note on the waybill before signing for them, or refuse to sign directly if there is a problem

3. If the package that was not signed for in front of the deliveryman is damaged or missing, please keep the outer packaging box (including the sealing tape) and feedback to the local post office within 2 days after signing for it (based on the delivery time on the logistics provider's website), and provide the goods invoice, physical photos and other information to contact us to apply for compensation from the post office for you

4. The normal signing for the goods marks the end of the entire transportation process. Our company will not be responsible for any situation of the goods after the normal signing



Disclaimer

1. For fragile and perishable goods, regardless of whether you choose to strengthen the packaging, you will only participate in the loss claim, not in and damage claims

2. Dangerous goods and prohibited goods are not included in the claims (for example: compressed gas, liquefied gas, flammable liquids, acid and alkali corrosive products and other national prohibited goods)

3. Losses or expenses caused by natural loss, inherent defects, characteristics and market price rise and fall of goods are not included in the claims

4. All or partial losses of goods caused by natural disasters such as bad weather, lightning, tsunamis, earthquakes, floods and natural disasters during transportation are not included in the claims

5. Goods are not included in the compensation for expiration of shelf life, warranty period, and delivery period due to force majeure such as weather and customs clearance time

6. Due to customs reasons, you are required to cooperate with related operations (including but not limited to payment of tariffs), but you refuse to cooperate and the package cannot be delivered according to the time limit promised by the forwarding service provider. The losses, responsibilities and consequences caused by this are borne by you, and the forwarding logistics provider does not bear any responsibility

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